How to raise a concern
Please contact us as soon as possible with your name, service, quotation/invoice reference if available, and a clear description of the issue. We will review the matter and communicate the next step.
For privacy-related requests
For personal-data questions or requests, email sktsolutions20@gmail.com with the subject line “Privacy Request”. We may request reasonable information to verify the requester and protect customer data.
For refund or cancellation requests
Use the contact details above and mention “Refund / Cancellation Request”. Please include the service and payment/quotation reference where available. See the Refund & Cancellation Policy.
Service-specific resolution
Where a quotation, invoice or written agreement provides a specific escalation or resolution process, that process will also apply subject to applicable law. Nothing on this page removes a statutory consumer right or remedy.
Professional communication
We request that customers and our team communicate respectfully. We may document service communications where reasonably necessary to manage a service, resolve a dispute, protect security or comply with law.