1. Cancellation before work starts
If the customer requests cancellation before SKT Solutions has started processing or producing the agreed service, the request will be reviewed based on the quotation, payment terms and any costs already incurred. Any refundable amount, if applicable, will be communicated after considering the circumstances and applicable law.
2. Cancellation after work starts
Once work has started, cancellation does not automatically create a right to a full refund. The refund assessment may consider work already completed, time and resources used, approved deliverables, submissions already made, and non-recoverable third-party or statutory charges.
3. Government, statutory & platform charges
Government fees, statutory fees, marketplace charges, advertising spend, domain/hosting charges, API/BSP charges and other third-party payments may be non-refundable where the relevant authority or provider does not return them.
4. Customer-caused delay or non-cooperation
Where work cannot progress because required documents, approvals, access, payments or information are not provided, timelines may be extended or the service may be placed on hold. Any refund request will be assessed under the applicable service terms and applicable law.
5. Rejection by an external authority
If an application is rejected, delayed or suspended by a government authority, marketplace or platform, refund eligibility depends on the agreed service scope, work already performed, third-party charges and applicable law. SKT Solutions does not control external decisions.
6. Website & digital projects
For website, app, creative, marketing or automation projects, milestone payments may correspond to work already delivered or in progress. A service-specific quotation should be used to identify deliverables, revision limits, approval stages and cancellation treatment.
7. Refund request process
Send a written request to sktsolutions20@gmail.com with your name, service, invoice/quotation reference if available, payment details and reason for the request. You may also contact 9959482714 by WhatsApp for assistance.
8. Review & response
SKT Solutions will review the request and communicate the applicable outcome. Where a refund is approved, the method and processing timeline will be communicated to the customer. Nothing in this policy removes a statutory right or remedy that cannot lawfully be excluded.
9. No blanket “no refund” promise
SKT Solutions does not intend this policy to override applicable consumer protection or other mandatory law. The outcome of a refund request will depend on the facts, the service agreement, amounts already spent and the law applicable to the transaction.